Reference

How p56com Handles Your Personal Information

Your account data stays with us for one reason: to keep your p56com experience running smoothly — secure logins, fast GCash and Maya withdrawal processing, and account support when you need it.

Account data protectionGCash & Maya transaction privacyInstaPay transfer records securedYour right to access or delete dataPhilippines-focused data handling
p56com How p56com Handles Your Personal Information
REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

Live Chat Open the chat icon inside your account dashboard. Describe your data request clearly — our support team will log it and follow up within your account inbox.
Email Support Send your request to our support address listed in the account help section. Include your registered mobile number so we can match your account quickly.
In-App Account Help From the mobile browser or app view, navigate to Account Settings, then select Privacy and Data. Submit your access or deletion request directly from that screen.
HOW WE PROTECT YOUR ACCOUNT

Data Handling, Cookies and Account Security

Encrypted Data Storage All account records — including GCash and Maya cashout history — are stored under SSL encryption. Access is limited to verified internal teams handling account verification or active disputes.
Cookie and Session Policy We use session cookies to keep you logged in across mobile and desktop. Analytics cookies track page load behaviour in aggregate only — never tied to your personal identity or wallet details.
Data Retention Period Your account data is held for as long as your account remains active, plus a further period required under applicable Philippine regulations. Once that window closes, records are deleted or anonymised.
Requesting Changes or Deletion You can ask us to correct inaccurate details or delete your account data at any time. We process requests through live chat or the in-app privacy screen, subject to any legal retention requirements.

Common Questions About Your Privacy on p56com

These are the questions we hear most from players in the Philippines about how their account data is handled. If yours is not covered here, reach us through live chat or the in-app help screen.

No. Your GCash, Maya, and InstaPay reference details are used only to process your deposit or withdrawal. We do not pass those details to advertisers or unrelated third parties.

Yes. Submit a data access request through live chat or the in-app privacy screen. We will compile your account records and send them to your registered contact within a reasonable timeframe.

We retain your transaction records for the period your account is active, plus any additional time required under applicable Philippine regulations. After that, data is deleted or fully anonymised.

Closing your account starts the data removal process. Some records may be retained briefly under legal requirements before permanent deletion. We will confirm the timeline when you submit your closure request.

Session cookies keep your login active across devices. Analytics cookies only capture aggregate behaviour — page load times, feature usage — and are never linked to your name, wallet, or account number.

Go to Account Settings on the mobile or desktop view and update your details directly, or contact support via live chat. Corrections to payment-linked details like your registered mobile number may need identity verification first.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.